Last updated: 1 April 2026
Overview
Countaroo is built on the principle that your data is yours. We collect the minimum information needed to operate the service, we do not sell your data, and we do not show you ads. This policy explains what we collect, why, and how you can control it.
Data we collect Information you provide
- Name and email address (when you create an account)
- Password (stored as a one-way hash — we cannot read it)
- Counter names, descriptions, item labels, and settings
- Notes and text entries you log
- Photos you choose to attach to entries Information collected automatically
- Expo push notification token (if you enable notifications)
- Device platform (iOS) for notification delivery
- Basic usage data sent with API requests (timestamps, counter IDs) We do not collect:
- Your precise location
- Contacts or calendar data
- Health or fitness data from Apple Health
- Device advertising identifiers
- Browsing history
How we use your data
We use the information we collect solely to provide and improve Countaroo:
- To store and sync your counters across devices
- To send reminders and daily digest emails you have opted into
- To deliver push notifications you have requested
- To enable counter sharing features you choose to use
- To respond to support requests
- To maintain the security of accounts
Data storage and security
Your data is stored on servers hosted in Australia. We use industry-standard encryption for data in transit (TLS) and at rest. Passwords are hashed using bcrypt and are never stored in a readable form.
Access to production data is restricted to authorised personnel only.
Sharing your data
We do not sell, rent, or trade your personal data.
We may share data in the following limited circumstances:
- With other Countaroo users, when you explicitly use sharing features (e.g. sharing a counter link or sending a template to a contact)
- With service providers who help us operate the App (e.g. email delivery), under strict data processing agreements
- If required by law, court order, or to protect the safety of users
Push notifications
If you grant permission, we store your device’s Expo push token to deliver reminders and notifications. You can revoke notification permission at any time from your device Settings. You can also manage notification preferences within the Countaroo app.
Email communications
If you have an account, we may send you:
- Transactional emails (password reset, email verification)
- Reminder emails you have configured
- A daily digest email (if you have opted in)
You can unsubscribe from digest and reminder emails at any time using the unsubscribe link in any email, or from Settings in the app. Transactional emails (such as password resets) cannot be unsubscribed from as they are necessary for account security.
Data retention
We retain your data for as long as your account is active. If you delete your account, all personal data associated with it — including counters, entries, and photos — is permanently deleted within 30 days.
You can delete your account at any time from Settings/Account/Delete Account.
Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Receive a copy of your data in a portable format
To exercise any of these rights, contact us at team@countaroo.com. We will
respond within 30 days.
Children’s privacy
Countaroo is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
Third-party services
Countaroo uses the Expo Push Notification Service to deliver notifications. No user content is shared with Expo beyond the push token and notification payload.
Expo’s privacy policy is available at expo.dev/privacy.
We do not use Google Analytics, Facebook, or any advertising SDK.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice. The “last updated” date at the top of this page will always reflect the most recent version.
Contact
If you have questions, concerns, or requests relating to your privacy, contact us at: